Lenacore TV
Legal

Privacy Policy

Last updated: May 28, 2026.

Introduction

Lenacore TV Studios LLC ("we," "us," "our," or "Company") operates the website tv.lenacore.net (the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.

This policy applies to all users of our Service, including visitors, customers, creators, and partners. By accessing or using tv.lenacore.net, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

Information We Collect

Personal Information

We collect information you provide directly to us when you create an account, upload content, purchase our services, or contact our support team. This includes:

  • Name, email address, and phone number
  • Billing and payment information (processed securely through third-party payment processors)
  • Company name, title, and industry information
  • Profile information, including bio and profile picture
  • Content metadata such as video titles, descriptions, tags, and thumbnails
  • Communication preferences and support tickets

You are not required to provide sensitive personal information (such as social security numbers or health data) to use our Service. If you do share such information, we will treat it with the highest level of care.

Technical Information

When you access our Service, we automatically collect certain technical data to improve performance and security:

  • IP address, device type, operating system, and browser type
  • Pages or features accessed, time spent, and actions taken
  • Referrer URL and exit pages
  • Video viewing data, including play/pause events, seek position, and completion rates
  • Error logs and crash reports
  • Geolocation data (country and city level, not precise location)

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze usage patterns. Cookie types include:

  • Essential cookies: Required for authentication, security, and platform functionality (e.g., session tokens, CSRF protection)
  • Preference cookies: Remember your settings, language choice, and display preferences
  • Analytics cookies: Help us understand how users interact with our platform using tools like Google Analytics
  • Marketing cookies: Track campaigns and ad performance across web properties

Our cookie prefix is "lenacore". You can control cookies through your browser settings, though disabling essential cookies may impact functionality. We honor the Global Privacy Control signal and Do Not Track headers where applicable.

How We Use Your Information

We use the information we collect for legitimate business purposes:

  • Service Delivery: Hosting, transcoding, and distributing your video content globally; providing CDN infrastructure and analytics
  • Account Management: Creating and maintaining your account, processing payments, and managing subscriptions
  • Communication: Responding to inquiries, sending service updates, billing notifications, and policy changes
  • Analytics and Optimization: Analyzing usage patterns, improving platform performance, and conducting A/B testing
  • Security and Compliance: Detecting fraud, preventing abuse, enforcing terms of service, and maintaining legal compliance
  • Marketing: Sending promotional content, feature announcements, and industry insights (only to opted-in users)
  • Legal Obligations: Responding to lawful requests from authorities, protecting intellectual property, and resolving disputes

Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third parties in limited circumstances:

  • Service Providers: Payment processors (Stripe, PayPal), email delivery platforms, and analytics providers who process data on our behalf under strict confidentiality agreements
  • Content Viewers: When you make a video public, viewers can access associated metadata (title, description, analytics) unless you restrict access
  • Business Partners: If you use our white-label or integration services, we may share usage data with partner platforms
  • Legal Requests: We may disclose information when required by law, court order, or valid government request, with notice to you when legally permissible
  • Business Transfers: If we merge, are acquired, or sell assets, your information may be transferred as part of that transaction

Your Rights

GDPR Rights (EU/UK residents)

If you reside in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a structured format and transfer it to another service
  • Right to Object: Opt out of marketing communications and certain processing activities
  • Rights Related to Automated Decision Making: Request human review of automated decisions

To exercise these rights, contact us at privacy@tv.lenacore.net. We will respond within 30 days or provide an explanation for any delay.

CCPA / CPRA Rights (California)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:

  • Right to Know: Request what personal information we collect, use, and share
  • Right to Delete: Request deletion of personal information collected from you
  • Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell data for money, but may share with advertising partners)
  • Right to Correct: Request correction of inaccurate information
  • Right to Limit Use: Limit use and disclosure of sensitive personal information
  • Non-Discrimination: We will not discriminate against you for exercising your rights

Submit CCPA/CPRA requests by emailing privacy@tv.lenacore.net with "California Privacy Request" in the subject line. We will verify your identity and respond within 45 days.

Data Retention

We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this policy. Retention periods vary by data type:

  • Account data: Retained while your account is active; deleted or anonymized within 90 days of account closure
  • Payment records: Retained for 7 years to comply with tax and financial regulations
  • Cookies: Session cookies expire when you close your browser; persistent cookies expire after 13 months
  • Analytics data: Retained for up to 26 months before automatic deletion
  • Support tickets: Retained for 2 years for quality assurance and dispute resolution

Legal obligations may require us to retain certain data longer, and we retain data necessary to resolve disputes or enforce our agreements.

Security

We implement robust technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, and disclosure:

  • End-to-end encryption for data in transit (TLS 1.2+)
  • Encryption at rest for sensitive personal and payment data
  • Regular security audits and penetration testing
  • Access controls limiting data access to authorized personnel only
  • Secure password hashing and multi-factor authentication support
  • DRM protection for video content
  • Incident response procedures and breach notification protocols

While we maintain comprehensive security measures, no system is completely impervious to attack. If we discover a data breach, we will notify affected users without unreasonable delay and provide guidance on protective measures.

Children's Privacy

Our Service is not directed to children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will delete such information immediately and terminate the child's account if applicable.

Parents or guardians who believe their child has provided information to us should contact us at privacy@tv.lenacore.net immediately.

International Data Transfers

Lenacore TV Studios LLC is based in San Francisco, California. Your information may be processed and stored in the United States and other countries where we operate or where our service providers are located. These countries may have different data protection laws than your home country.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), Binding Corporate Rules, or your explicit consent. For EU/UK residents, we rely on adequacy decisions or contractual protections to ensure your data receives adequate protection.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or by posting a prominent notice on our website. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

  • Email: privacy@tv.lenacore.net
  • Mailing Address:
    Lenacore TV Studios LLC
    575 Market St Suite 400
    San Francisco, CA 94105
    United States

We aim to resolve privacy concerns promptly. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (such as the ICO in the UK or your national DPA in the EU).